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Satisfaction guaranteed
   
14 days to return
   
Free delivery Australia-wide
   
Secure Payment

FAQ - Your Questions, Our Answers

PLACE AN ORDER

Place an order

How can I order online?

Select the item you are interested in, select your size, then click on the Add to cart button. When you have finished shopping, click on the My cart button on the top right hand of the screen, then on the Mini Cart drop down, you can select View Cart to view your entire cart, Checkout to go straight to the checkout page, or Paypal Express which will allow you to checkout with Paypal immediately. From there follow the instructions on either page and you will have placed an order in no time.

How do I use my promotion voucher?

In case you have a promotion code, you will need to enter the specific code into “Promotion code” on the cart details page.

Modify your order

How to change my order?

Unfortunately we are unable to change orders once they have been validated and processed. In case you’re willing to cancel your order, please kindly contact the customer service.

Any item you would not be satisfied of, can be returned within 30 days starting from delivery date. lecoqsportif.com.au will refund the article amount as soon as possible as long as the item is returned in sellable condition.

DELIVERY OF MY ORDER

Destinations

Where does le coq sportif ship?

le coq sportif Australia online boutique only delivers Australia wide

Delivery Cost

How much does Delivery cost?

  • We offer Free Delivery Australia-wide.

Delivery time

How long will I have to wait for my order to be delivered?

Please allow 3-5 working days for delivery, which is the generally observed lead time.

Once your order has been prepared and given to our carrier partner, you will receive an e-mail confirming the parcel shipping.

Delivery address

Can I send my parcel to a different address?

You have the option, when ordering, to choose a different delivery address to your billing address. When ordering, before the payment, you can add a new delivery address in your account, in the section “Your delivery addresses".

Please note that once your order is recorded, you won’t be able to modify the delivery address.

NB : If you want delivery to be to your office, please mention the name of the company to avoid any delivery issues.

Track my order

How can I check my order status?

To track your order, click on «My account», then on «My Orders». Click on the order you want to track, the status will be mentioned.

If you do not have an account, please check the “Track orders” section

NB : If the online tracking of your parcel is not currently available and you have received the parcel within 5 days, please contact customer service.

PAYMENT OF MY ORDER

Payment methods

Which methods of payment can I use?

lecoqsportif.com.au offers credit card payment (Visa, MasterCard) and PayPal/PayPal Express.

NB : Cheques or bank deposits are not accepted. If you do have a promotion voucher, you will first need to enter the specific code you’ve been communicated into the specific space.

Currency & GST

Is GST included in the price?

Yes, all prices displayed online are inclusive of all taxes.

Payment Security

Is online payment secure?

Payment security is a major priority of lecoqsportif.com.au. Transactions effected on lecoqsportif.com.au are rendered secure by the eWay payment gateway system. All information exchanged to process the payment is encrypted using the SSL protocol. This data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either.

Moreover, all purchases made through lecoqsportif.com.au respect the 3-D Secure protocol. 3-D Secure is a protocol created by international payment company such as Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) aiming to improve the security of Internet payments. 3-D Secure adds an authentication step for online payments in addition to the account data entered by the customer. This personal data is compulsory for the bank to identify its customer and validate the payment.

NB: eWay is a technical service provider, and does not take care of disputes linked to the orders. These should be settled directly with lecoqsportif.com.au and/or your bank.

RETURN, EXCHANGE, REFUND

Return

How do I return my item?

If you are not completely satisfied with your purchase, you have 14 days after the order delivery, to return it for a refund. Here is the procedure to follow to return your items:

Fill in the online return form, available on your lecoqsportif.com.au account, in the "My orders" section. Choose the relevant order number and click on "Return an item". Choose the article you are willing to return.

If you do not have an account, please check the “order tracking” section. Enter your email address and your order number. Choose the relevant order number and click on "Return an item". Choose the article you are willing to return

Let us know the reason for your return request and if you want an exchange or a refund.

You will then receive an automatic e-mail from our customer service informing you of your return reference and the process to follow. It is compulsory to write this reference on the outer box.

Any damaged, soiled or incomplete item, which was not expressly mentioned as so by the customer upon receipt, will not be accepted by the vendor.

lecoqsportif.com.au declares that product orders can only be refunded, exchanges are expressly excluded.

Who is responsible for return costs?

If not entirely satisfied, you can return your item either for an exchange (subject to availability) or for a refund. The return cost is at le coq sportif's expense only if the above return procedure is followed by the customer.

NB: In case the customer sends back its parcel to the warehouse by its own means, the parcel won’t be accepted by the warehouse and the customer will be responsible for those charges.

How will I get refunded?

Once your return has been processed by customer service, you will be directly refunded on your bank account, in the same currency used to pay.

When will I get refunded?

The refund of any returned item will be done within 7-10 working days after the return has been received by le coq sportif. Allow 4 to 5 working days for the credit to post on your bank account.

Exchanges

Can I exchange an item instead of being refunded?

lecoqsportif.com.au declares that product orders can be exchanged so long as the product is returned in sellable condition with the original tags attached.

le coq sportif PRODUCTS

Product availability

My size is not available online. Will it be soon and what can I do?

The products displayed on lecoqsportif.com.au are the products in stock. If your size is not available, unfortunately it is out of stock. We invite you to come back later.

MY CUSTOMER ACCOUNT

Create a customer account

Why do I have to create an account at lecoqsportif.com?

The members of lecoqsportif.com.au benefit from a lot of advantages : product news, event news, quicker and easier ordering. They can change their personal data anytime and consult their previous orders.

How to a create a customer account?

To become a le coq sportif member and create an account, here are the steps to follow:

  • Click on « Log in » on the top right of the page
  • In « New customer ? », click on « Create an account »
  • Fill the form and click on « Submit »

If you encounter difficulties, please contact customer service.

How do I subscribe to the newsletter?

To subscribe to le coq sportif newsletter and to receive information about products, events, click here

NB: You will be able to unsubscribe very easily by modifying this personal data in your customer account or by clicking on the unsubscribe link available in each newsletter.

Modify an account

How do I change my personal details?

If you want to change your personal data, here is the procedure:

  • Click on « Log in » on the top right of the page and fill in your login and password
  • Change your personal data and click on « Submit »

NB: All the data of your lecoqsportif.com.au personal account is only used in the framework of the commercial exchanges with our company. This information won’t be shared or sold to other parties without your approval.

How do I change my password?

If you want to change your password, here is the procedure:

  • Click on « Log in » on the top right of the page and fill in your login and password
  • Enter your current password, your new password, confirm your new password and click on “Submit”

My customer data

My personal details

All the data of your lecoqsportif.com,au personal account is only used in the framework of the commercial exchanges with our company. This information won’t be shared or sold to other parties without your approval.

NB: You can change or delete your personal data anytime.

How can I access my previous orders/track orders?

You can access your previous orders and track your orders from your customer account:

  • Log in to your customer account with your e-mail and password
  • Click on « Previous orders »

Login/password

I have forgotten my password. What can I do?

If you have forgotten your password which enables you to sign in, click on “Log in” at the top right of the page, then click on “Forgot password?”. A new password will be automatically sent to your e-mail address.